Skills & Competencies for Leasing Consultant
Leasing Consultant job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for Leasing Consultant
Facilitates the rental of apartment units to ensure maximum occupancy at all times and high renewal rates.
JOB RESPONSIBILITIES for Leasing Consultant
Coordinates move-ins and move-outs, lease negotiations and renewals, and apartment showings. Ensures paperwork of current and prospective tenants is completed accurately.
Leasing Consultant SALARY RANGE
BASE 50%
$33,662
TOTAL 50%
$36,391
Job Level
A02
Job Code
SM15000304
Education/Degree
Associate's Degree
Reports To
Supervisor or Manager
Leasing Consultant Skills and Competencies List
10 general skills or competencies (Job family competencies) for Leasing Consultant
1
Job Family Competencies –
Customer Satisfaction
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Explains the importance of customer satisfaction to a business.
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Level 2 Behaviors
(Light Experience)
Identifies and reports issues promptly to ensure quick resolution and customer satisfaction.
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Level 3 Behaviors
(Moderate Experience)
Negotiates issues directly with the customer to maximize customer satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Recommends plans to enhance the current process in increasing customer satisfaction efficiencies.
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Level 5 Behaviors
(Mastery)
Fosters maintains effective business-to-customer relationships to meet and exceed customer expectations.
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2
Job Family Competencies –
Building Maintenance
Proficiency Level -1
Level 1 Behaviors
(General Familiarity)
Explains how to operate a computerized building permit processing system.
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Level 2 Behaviors
(Light Experience)
Informs the management of any safety concerns regarding equipment, grounds, and buildings.
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Level 3 Behaviors
(Moderate Experience)
Reviews maintenance calendars to ensure the building remains in good operating condition.
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Level 4 Behaviors
(Extensive Experience)
Leads preventative and corrective maintenance to avoid building system breakdowns.
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Level 5 Behaviors
(Mastery)
Monitors inspection and maintenance activities to ensure building operations align with our organization's objectives.
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3
Leasing Consultant
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Leasing Consultant
Proficiency Level - 4
5
Competency for -
Leasing Consultant
Proficiency Level - 5
10 soft skills or competencies (core competencies) for Leasing Consultant
1
Core Competencies –
Customer Focus
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Identifies appropriate actions in dealing with client issues.
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Level 2 Behaviors
(Light Experience)
Seeks information to understand customers' circumstances, problems, expectations, and needs.
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Level 3 Behaviors
(Moderate Experience)
Reviews action plans to identify the factors that may affect customer relationships.
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Level 4 Behaviors
(Extensive Experience)
Measures customer satisfaction levels to recommend and implement service improvement alternatives.
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Level 5 Behaviors
(Mastery)
Establishes best practices to create, evaluate and enhance customer loyalty.
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2
Core Competencies –
Attention to Detail
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Lists best practices and tools to maintain high accuracy and thoroughness in the workplace.
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Level 2 Behaviors
(Light Experience)
Uses checklists to ensure that information goes out error-free.
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Level 3 Behaviors
(Moderate Experience)
Suggests solutions to issues that arise while executing the tasks.
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Level 4 Behaviors
(Extensive Experience)
Employs techniques for motivating personnel to meet or exceed accuracy goals.
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Level 5 Behaviors
(Mastery)
Leads the creation of tools for enhancing and assuring accuracy.
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3
Leasing Consultant
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Leasing Consultant
Proficiency Level - 4
5
Competency for -
Leasing Consultant
Proficiency Level - 5
Summary of Leasing Consultant skills and competencies
There are 0 hard skills for Leasing Consultant.
10 general skills for Leasing Consultant, Customer Satisfaction, Building Maintenance, Facilities Maintenance, etc.
10 soft skills for Leasing Consultant, Customer Focus, Attention to Detail, Time Management, etc.
While the list totals 20 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Leasing Consultant, he or she needs to be proficient in Customer Focus, be proficient in Attention to Detail, and be proficient in Time Management.
10 general skills for Leasing Consultant, Customer Satisfaction, Building Maintenance, Facilities Maintenance, etc.
10 soft skills for Leasing Consultant, Customer Focus, Attention to Detail, Time Management, etc.
While the list totals 20 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Leasing Consultant, he or she needs to be proficient in Customer Focus, be proficient in Attention to Detail, and be proficient in Time Management.
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